Etsy – Verkäuferbetreuung Projektstelle (6 Monate)

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We are looking for a temporary addition to the Berlin Etsy team to lead a time bound guided on boarding project for Germany.

This is a 6 month freelance contractor position (32 hours per week) based in Berlin.

As part of the German Seller Growth team you will help new sellers open their Etsy shop and help existing sellers learn the ropes of how to make the best out of their Etsy shops. This support will be an integral part of local marketing and acquisition campaigns and you will work closely with the project lead to track performance and learnings for future iterations. The first weeks of this position will be spent with training, before you will start working with new and existing Etsy shop owners and creative entrepreneurs – via email, phone, or video.
About you
Passionate about helping sellers open their shops and succeed on Etsy
You are a good communicator who does not get tired explaining simple and complex situations to our members, whether it’s in written or verbal conversations
You’re passionate about the handmade movement and empathetic with small creative entrepreneurs
You are a natural coach that knows how to spark enthusiasm and motivation
You’re eager to learn the ins and outs of running a business on Etsy
Keen to support others in taking their first steps as an Etsy shop owner
You are highly time effective and organised, are able to document every single step of the project and draw conclusions and learnings from it
You’re a team player, but also know how to own a project and move it forward
Fluent German, both written and verbal, with excellent command of English

Bonus points if :
You already have experience using the Etsy site as a buyer or seller
Have experience as a small business owner
Have experience in customer support